Ms. C Privacy, Booking, and Appointment Guide

How We Use Your Personal Information

At Ms. C, we collect your personal information to ensure a seamless experience for orders placed through our stores. This includes:

• Processing payment details.
• Generating tax invoices.
• Providing order and appointment confirmations.
• Facilitating customer service communications.
• Screening orders for potential risks or fraud.
• Offering post-appointment consultations, updates, or promotions tailored to your expressed preferences.

Who We Share Your Information With

We may disclose your personal information in specific circumstances, such as complying with legal obligations, responding to lawful requests (e.g., search warrants), or safeguarding our rights. Your details are securely stored in our records until you request their removal.

Why Book an Appointment?

Reserving an appointment is the most effective way to secure a personalized, one-on-one session with our expert stylists at a time that suits you best. For weekend bookings, we recommend scheduling at least one week in advance. Walk-ins are welcome on the day, subject to availability between scheduled appointments or cancellations.

How Bookings and Fees Work

After submitting an online booking request, a member of our team will contact you via phone or email to confirm your appointment and process the booking fee, if applicable. Once payment is completed, you’ll receive an email confirmation.

• Ms. C Styling AppointmentsPrivate wedding gown try-on sessions for brides.Duration: 60–90 minutesLimit: 3–5 dresses
• Ms. C Walk-In AppointmentsAvailable only if slots remain open; no guaranteed time.Duration: 60 minutes
• Ms. C Follow-Up AppointmentsRequired for measurements, fittings, alterations, and additional adjustments. Booking is mandatory; walk-ins are not accepted.Duration: 60 minutes
• SoulEttes Consultation Appointments For clients exploring suits, photography, videography, and décor services.Duration: 60–90 minutes

Booking Fee: Free (unless otherwise specified below)

Booking Cancellation Policy

Cancellations or rescheduling requests must be made at least 48 hours prior to your appointment. Please notify us if you cannot attend, and we’ll gladly reschedule for a more convenient time. No-shows or cancellations within 48 hours will result in a non-refundable $25 fee.

Rescheduling Your Appointment

To reschedule, contact us at 0451 861 186 or 0452 355 366 at least 48 hours before your appointment. Requests made after this period will incur an additional $25 fee to secure a new slot. If you’re running late, please call us—your session time will be adjusted accordingly. Arriving 30 minutes or more late will result in cancellation, with the $25 fee becoming non-refundable; however, you may rebook for another day. If we’re fully booked, email or call to join our waitlist, and we’ll notify you of openings.

Appointment FAQs

Can I Bring Guests?

We encourage you to bring one or two trusted companions—such as a best friend, family member, or loved one—whose opinions matter to you. Unless prior arrangements are made, we limit guests to two, excluding the bride.

How Should I Prepare?

To make the most of your appointment, we recommend:

• Bringing wedding inspiration ideas.
• Knowing preferred dress styles.
• Wearing nude undergarments.
• Applying minimal makeup.
• Avoiding jewelry.Keep an open mind—you may fall in love with a gown outside your usual style!

When Should I Start Looking for a Gown?

We advise beginning your search 6–8 months in advance to allow time for customization and special design requests tailored to your unique vision.

What Is the Cost of Your Gowns?

Our gowns vary widely in embellishments, styles, and craftsmanship, reflecting their individuality. Crafted with premium fabrics, crystals, and meticulous hand-detailing, prices range based on design complexity. Contact our friendly staff for detailed pricing and personalized budget guidance. Alterations are priced separately, depending on size and design adjustments.

What Sizes Are Available?

Sample dresses range from sizes 6 to 18. For those outside this range, our Custom-to-Size service tailors gowns to your exact measurements.

How Long Does It Take to Order a Gown?

Custom-to-Size gowns typically require 6–8 months for completion. Our stylists will ensure delivery aligns with your timeline, allowing ample time for alterations. For expedited needs, express orders (4 months) are available at an additional cost. If your event is within 2 months, off-the-rack samples can be purchased.

How Do I Visit Your Store?

Our boutique is located at 5/6 South Road, Braybrook, VIC 3019, Melbourne, Australia—conveniently opposite the ALDI Central West Shopping Centre, just a one-minute walk from the car park.

Public Transport Options

• Bus: Take Bus 216 toward the city; the stop is adjacent to our store.
• Train: Alight at Tottenham Station for a pleasant 14-minute walk or a 1-minute drive from the station car park to Ms. C.